Singapore Air Reviews

Requested a refund for the part of the flight they cancelled and instead they refunded the whole trip and tried to charge me $4,000 re-book the flight as my initial ticket was 'no longer available and the refund request could not be stopped'. Staff were incredibly unhelpful and uncooperative. Now I'm stranded with no flight. Customer service has really gone down.

Idk why the company has such a low rate here, I fly every two weeks and never had a problem.

So how is this fair? I felt robbed, held by the neck to accept their unreasonable new timing. They cancelled my returned flight and force me to accept another date and time on a different flight. It totally disrupted my plans. Otherwise, they will be more than happy to refund me the initial amount I paid ( months in advanced) but not the value of the current tickets.
There's a reason why people take risk and book in advance in order to get cheaper tickets. Isn't this the game that the airlines are playing? Charging people for more as it gets closer to the departure date. Why aren't they honouring the value of the tickets now?

Why do customers have to top up ( in my case USD1300 ) to get back on the SAME flight. It isn't a cancellation, more like a change of time.

Stop playing tricks SIA.
SIA seemed to have lost their good faith, name integrity and good servivces along the years.

Also, they expect customers to call and wait on the line for ages to rectify SIA's own problem.


According to your customer service plan: this is what SIA pledged and FAILED to fulfill.

In the event that Singapore Airlines cancels, diverts or delays a flight, Singapore Airlines will, to the best of our ability, provide meals, accommodation, assistance in rebooking and transportation to the accommodation to mitigate inconveniences experienced by passengers resulting from such flight cancellations, delays and misconnections. Singapore Airlines will not be liable to carry out these mitigating efforts in cases where the flight cancellations, delays and misconnections arise due to factors beyond the airline’s control, for example, acts of God, acts of war, terrorism etc., but will do so on a best effort basis.

Think twice before buying from them. They are not what they used to be. Look elsewhere.

Received excellent customer service when trying to change a flight due to a cancellation. The customer service rep also noticed I didn’t have enough layover time between connecting flights so he also fixed that.
Very happy customer

I have used singopore airlines to fly across south asia to many destinations, and before the pandemic found the service to be great.
However since flying with them again after the pandemic i do not think i will fly again with them .
Their food has become awful, there customer service is ridiculous and the overall services lack any due care and attention.
So much so that they lost our luagge suring transition wgen we started our holiday, down to serving me just bread for a meal. As they had run out of meals.
Beaware

I booked a flight from Queenstown New Zealand to London Heathrow. I was notified by Singapore airlines of a change to my flight from Auckland to Singapore. The new flight meant that my flight from Queenstown to Auckland would now arrive after my new flight from Auckland to Singapore departed. I contacted customer services an after more than an hour on the phone they managed to sort out a flight from Auckland to Singapore the following day but refused to move my flight from Queenstown to Auckland to match. My alternative was to cancel the trip or book the same trip a day later at a cost of £2,500 extra. What has happened to Singapore Airlines they used to b so good. I will not book with them ever again.

I booked a flight with my wife, she transferred 100k points to me. I bought 2 tickets for business using both our points. I showed up to the airport saying that our flight was tickets cancelled . On the app it says ticket and reAdy. We called and they said no one was in the office. We missed our flight to Singapore.

This is the most garbage company. Nobody could help us they said email. The email says 15 days before response.

You ruined my honeymoon and my life.

I booked a redemption ticket on Booking Ref Number: "5TQYAG" on flight UA61 and UA2324 on 2nd June 2022 MEL-EWR and when we arrived at the airport, there was no such flight. SIA never informed us of the cancellation. Later when i researched into flight history, this flight never existed. It was never meant to fly that day. They knew it but did not inform us. We did pre-departure covid19 tests and hired taxis and incurred costs. They never bothered to even help put us on the next available flight although there many available flights. Many calls (hours) to SIA office, and two visits to the SIA office (Melb airport) but still no help. All they said was SORRY it was their mistake and they ACCEPT THE MISTAKE and they will refund the money. That's all. We were left stranded having to buy last minute tickets (expensive) with no compensation for the mistake made by SIA. Very disappointed on how SIA handled the situation :-(

I flew SQ308 to London business class. Terrible. The headphones given were dirty and sticky. The surrounding area of screen was dusty layered with dust. I ordered iLly coffee from menu and they don’t have, asked for a wet towel, they don’t have. Not once did a steward come and ask if everything was ok, entertainment system wanted to listen to podcast, not available. To sum up, was terrible. I wouldn’t fly SQ again. Went from The best to one of the worst.

I've flown to Japan with them over 40 times from Australia. Decided to do redemption flights for both myself and the wife after saving for years to reach the required amount of Kris Miles. Transferred points into the wife's account, flight booked and she's over there now.

Accidentally transferred the miles for me into the wifes account by mistake. Rang them immediately, you could clearly see what I had done, and after many hours on the phone they agreed to transfer into my Kris Flyer account. That was April the 28th.

Fast forward to now July 3rd and they've deleted the redemption booking 3 days ago. On the phone for hrs again and after pleading with them, they've now given me another redemption flight, however this time it's 124,000 kris miles. Not 70,000 as was my original flight.

They're all about the money. Loyalty doesn't mean squat to them. We'll never fly with them again after 33 years travelling to Japan to visit the in-laws.

Disgraceful treatment of loyal customers who made a mistake for the first time after decades of travelling with them.

Conned by Singapore airline. I am very scared of flying and I always try to use a Singapore airline otherwise I will have a panic attack but my flight was changed to an Indonesian flight without letting me know they will change the airline. On top of it, the flight number was still with SQ……I believe that Singapore airline was a decent company but I was so shocked that they do trick customers.

Singapore airlines used to be a great airline you could trust, now they are nothing but scammers. We booked flights in the official singapore airline website and got SQ flight numbers. Turned up at the airport and we were apparently in an Indonesian cheap airline. Called services who were zero help at all. We could of booked that crap airline for half the price. It was nothing but a disgraceful scam. Be very careful with this awful airline, they are full of tricks

Wanted a refund for my first leg of the journey as was denied boarding due to my partner being sick. Not the second leg as we rebooked the first and were going home on the second leg flights. Without stating that they could only refund both (why is beyond me), they fully took our tickets and gave us a PARTIAL refund. We called to get our tickets back and were told we would have to pay aud $2400 to get back home (we had already left Australia). We have been on to customer service for HOURS and have gotten no where. Can’t believe an airline can rob people and get away with it!!

Don’t know why people are complaining about Singapore Airlines. The food we were given in economy was as good if not better than any other airline we have flown with from UK to Australia, and the service friendly and efficient. And they have just looked after us brilliantly after we missed our connection in Changi, booking us to travel to Australia the following day and putting us up in a hotel free of charge. Highly - highly - recommended.

We flew Premium Economy Akl-Sing-Amsterdam departing Akl on 28 May at 11.15 am. It was our first experience in Premium Economy and we were bitterly disappointed. The meal was the same as economy, with plastic cutlery and a disgusting, lukewarm pasta and cheese. This was like eating paste with a bit of watery tomato sauce at one end of the plastic tray.. couldn't detect any cheese! We got plastic cutlery, with no special touches at all.
The meal was almost thrown at us, and tea or coffee was offered at the same time as the wine. The tea was cold and we were not offered any more wine. In fact we didn't see the crew again after the meal service.